Privacy Policy
Introduction
Welcome to Harvest Hub Australia. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information.
By accessing our website, or providing your details online, you willingly consent to the practices described in this policy.
What is Personal Information?
Personal Information is any information or opinions provided by an identified person or provided to identify a person orpinion. Information or opinion may be identified as Personal Information even if it is not true.
What Personal Information do we collect and hold?
We may collect Personal Information from you and about you, when you interact with our website, sign up to receive marketing materials, complete contact forms, engage through social media and request quotes or invoices.
This Personal Information may include (but is not limited to): name, email address, phone number, billing/delivery address, and opinion/information on products (previous, current and new).
If you connect with us via social media and initiate contact through social media direct messaging, you allow us to receive Personal Information about you (including but not limited to your name and further contact information upon request).
Why do we collect and use your Personal Information?
We collect, hold, and use your Personal Information so that we can: provide and improve our products and services; manage our relationship with you; to communicate with you, respond to your enquires or complaints and provide customer support; to comply with our legal obligations and resolve disputes; and identify and tell you about other products or services that we think may be of interest to you.
If you do not provide us with your Personal Information, we may not be able to provide you with our products, communicate with you or respond to your enquiries.
Security of Personal Information
We take reasonable steps to protect your Personal Information from unauthorised access, interference, disclosure, or destruction and take best steps to secure your Personal Information. We store most information about you in computer systems and databases (including cloud service providers) operated by either us or our external service providers. Some information about you may be recorded in paper files that we store securely.
While we strive to protect your Personal Information, we cannot guarantee its absolute security.
Who do we disclose your Personal Information to?
We may only disclose your Personal Information to our related companies and business stakeholders such as: our business support resources such as accountants and business managers/advisors; and our partner suppliers (for example if the need for direct dropshipping occurs or servicing on products is requested).
We may also disclose your Personal Information to others if we are required by law to do so.
Complaints
If you have any complaints regarding the business or how Personal Information is collected and used, please contact us via info@harvesthubaustralia.com.au.
Cookies
We may use cookies and similar technology on our website to enhance your user experience.
Cookies are small text files that are stored on your device when visiting our website and can be controlled through your browser settings.
We may also collect information about how you access, use, and interact with our website. We also use a range of other tools such as Google Analytics to collect information about how you use, access and interact with website. This information may include: (a) the location from which you have come to the site and the pages you have visited; and; (b) technical data, which may include IP address, the types of devices you are using to access the website, device attributes, browser type, language, and operating system.